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Using Call Forwarding Schedules
Using Call Forwarding Schedules

Customize the date and time when you'll receive calls

Mario Guzman avatar
Written by Mario Guzman
Updated over a week ago

You can setup specific schedules for your call routing. This can be useful if you want to receive calls only during business hours, or during certain days.

In order to setup the schedule, you can go to your 'My Direct Line' page, or to any of your 'Call Flows'. You will see the 'Schedule' button on the right section of the user/operator.

When you click on it, the schedule options will appear just under the User. 

Click on the schedule options to show the following window:

Here you can setup any schedule that you desire for that specific user on that line/Call Flow. Keep in mind that the days on green are the ON days, and the days on gray are the OFF days. When you finish, click on Apply.

In our example, we made it so Alexander will receive calls Monday to Friday, from 9:00 am to 5:00 pm. Any call that falls outside that schedule will go to the next destination automatically (in Alexander's account, that would be his Voicemail).

You can setup multiple schedules for one user too, so making combinations is entirely possible.

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