# Better Voice Help Center

> Help center for Better Voice

## Overview Onboarding

- [How Set-Up Your Account for Yourself](http://help.bettervoice.com/en/articles/413654-how-set-up-your-account-for-yourself.md)
- [How to Set-Up Your Account For Your Team](http://help.bettervoice.com/en/articles/414106-how-to-set-up-your-account-for-your-team.md)

## Using your Account

- [First Time User Overview](http://help.bettervoice.com/en/articles/64743-first-time-user-overview.md): Brief introduction to the App interface and functionality
- [Reserving Phone Numbers](http://help.bettervoice.com/en/articles/75197-reserving-phone-numbers.md): How to select and reserve your local or toll free numbers.
- [Configure your Phone Forwarding](http://help.bettervoice.com/en/articles/66023-configure-your-phone-forwarding.md): Learn how to setup your Find Me settings
- [Using Call Forwarding Schedules](http://help.bettervoice.com/en/articles/414531-using-call-forwarding-schedules.md): Customize the date and time when you'll receive calls
- [Record Your Greetings](http://help.bettervoice.com/en/articles/65161-record-your-greetings.md): Learn how to record your voicemail and menu greetings on the App
- [Account Settings](http://help.bettervoice.com/en/articles/68275-account-settings.md): How to manage your Account Information
- [Adding Contacts](http://help.bettervoice.com/en/articles/417258-adding-contacts.md): Find out how to add Contacts to your account
- [Auto SMS Responses](http://help.bettervoice.com/en/articles/414581-auto-sms-responses.md): Configure automatic text replies when people send a text to your numbers.
- [Receipt Message](http://help.bettervoice.com/en/articles/69857-receipt-message.md): Learn how to configure or disable the Receipt Message, and its frequency.
- [Changing your Outbound Caller Name](http://help.bettervoice.com/en/articles/390191-changing-your-outbound-caller-name.md): Check this article if you want to deliver a specific word/phrase as the Caller Name to the people you call.

## Managing your Call Flows

- [What are "Call Flows"?](http://help.bettervoice.com/en/articles/93714-what-are-call-flows.md): Learn everything you can do with Call Flows
- [Configuring your Call Flows](http://help.bettervoice.com/en/articles/93809-configuring-your-call-flows.md): Learn how to setup your Call Routing.
- [How to create an Automated Menu](http://help.bettervoice.com/en/articles/448017-how-to-create-an-automated-menu.md): Learn how to configure Automated Menus with options \(also called IVR, or Phone Tree\)
- [Assigning Phone Numbers to your Call Flows](http://help.bettervoice.com/en/articles/93636-assigning-phone-numbers-to-your-call-flows.md): Find out how to assign your phone numbers to your Call Routing
- [Configuring Conference Rooms](http://help.bettervoice.com/en/articles/108443-configuring-conference-rooms.md): Find out how to create and customize Conference Rooms
- [How to setup and use your Fax](http://help.bettervoice.com/en/articles/261786-how-to-setup-and-use-your-fax.md): Learn how configure a phone number to send & receive Faxes

## Managing your Inbox

- [Using the Statistics Tool](http://help.bettervoice.com/en/articles/1042588-using-the-statistics-tool.md): Learn how to use the Stats page on your App
- [Archiving / Deleting a call or activity](http://help.bettervoice.com/en/articles/114647-archiving-deleting-a-call-or-activity.md): Learn how to remove calls, texts and voicemails from your inbox to keep it organized.
- [How do I download a recording?](http://help.bettervoice.com/en/articles/122546-how-do-i-download-a-recording.md): Downloading a recording from our App is simple!
- [Tagging an activity or phone call](http://help.bettervoice.com/en/articles/114657-tagging-an-activity-or-phone-call.md): Discover how tags can help you to track of your calls and leads.
- [Blocking a Caller or Phone Number](http://help.bettervoice.com/en/articles/122729-blocking-a-caller-or-phone-number.md): If you need to block a Phone Number from calling your Account, check this Article.

## Using the Built In Dialer

- [How to Place Calls on your App](http://help.bettervoice.com/en/articles/347160-how-to-place-calls-on-your-app.md): Learn how to use our system to make calls on your Computer or Cellphone.
- [Sending and Receiving Text Messages](http://help.bettervoice.com/en/articles/123521-sending-and-receiving-text-messages.md): Learn how your account is able to send and receive text \(SMS\) messages
- [Transferring a call to another phone number](http://help.bettervoice.com/en/articles/123158-transferring-a-call-to-another-phone-number.md): Discover how easy is to transfer calls to another number on our App Dialer.
- [Recording Calls](http://help.bettervoice.com/en/articles/253276-recording-calls.md): Learn how to record your calls.
- [Changing your Caller ID for outbound calls](http://help.bettervoice.com/en/articles/259894-changing-your-caller-id-for-outbound-calls.md): How to change the phone number people will see when receiving calls from you.

## Administration Resources

- [Naming your Team](http://help.bettervoice.com/en/articles/401985-naming-your-team.md): Learn how to change your Team's name
- [Inviting Team Members](http://help.bettervoice.com/en/articles/71487-inviting-team-members.md): Learn how to invite a new Team Member to your Group.
- [Creating Team Member Accounts](http://help.bettervoice.com/en/articles/402584-creating-team-member-accounts.md): Learn how to manually create a new Team Member account
- [Removing Team Members](http://help.bettervoice.com/en/articles/373345-removing-team-members.md): Check this article if you want to delete a member from your group.
- [Manage Team Members Privileges](http://help.bettervoice.com/en/articles/260202-manage-team-members-privileges.md): Assign specific permissions to your team members.
- [Using Team Locations](http://help.bettervoice.com/en/articles/402373-using-team-locations.md): Discover how to add your Team Location

## FAQs

- [Will I be able to cancel my subscription easily if needed?](http://help.bettervoice.com/en/articles/465337-will-i-be-able-to-cancel-my-subscription-easily-if-needed.md)
- [Can I integrate to my CRM and other applications?](http://help.bettervoice.com/en/articles/465336-can-i-integrate-to-my-crm-and-other-applications.md)
- [Can I send SMS messages and automated SMS message?](http://help.bettervoice.com/en/articles/465335-can-i-send-sms-messages-and-automated-sms-message.md)
- [Can I dial and text my existing smartphone contacts?](http://help.bettervoice.com/en/articles/465334-can-i-dial-and-text-my-existing-smartphone-contacts.md)
- [Is the Android or iOS App required to use the service?](http://help.bettervoice.com/en/articles/373178-is-the-android-or-ios-app-required-to-use-the-service.md)
- [How is this service better than Google Voice?](http://help.bettervoice.com/en/articles/373145-how-is-this-service-better-than-google-voice.md)
- [Is click to call available with the online phone service?](http://help.bettervoice.com/en/articles/465328-is-click-to-call-available-with-the-online-phone-service.md)
- [Can I transfer calls using the phone service?](http://help.bettervoice.com/en/articles/465326-can-i-transfer-calls-using-the-phone-service.md)
- [What is this service?](http://help.bettervoice.com/en/articles/373136-what-is-this-service.md)
- [Does my account offer a conference bridge and how many users can be on the bridge?](http://help.bettervoice.com/en/articles/465325-does-my-account-offer-a-conference-bridge-and-how-many-users-can-be-on-the-bridge.md)
- [Is voicemail included?](http://help.bettervoice.com/en/articles/465324-is-voicemail-included.md)
- [Can we record our telephone calls?](http://help.bettervoice.com/en/articles/465320-can-we-record-our-telephone-calls.md)
- [Can I send faxes with the virtual mobile phone system?](http://help.bettervoice.com/en/articles/465319-can-i-send-faxes-with-the-virtual-mobile-phone-system.md)
- [Do I have to record the greetings in my own voice?](http://help.bettervoice.com/en/articles/465318-do-i-have-to-record-the-greetings-in-my-own-voice.md)
- [Do I need to download a smartphone app to use these services?](http://help.bettervoice.com/en/articles/465310-do-i-need-to-download-a-smartphone-app-to-use-these-services.md)
- [Can my account be used as a standalone voicemail system whenever we don't answer the phone?](http://help.bettervoice.com/en/articles/465308-can-my-account-be-used-as-a-standalone-voicemail-system-whenever-we-don-t-answer-the-phone.md)
- [How do I distinguish a call as coming from my virtual number and not a personal call?](http://help.bettervoice.com/en/articles/465307-how-do-i-distinguish-a-call-as-coming-from-my-virtual-number-and-not-a-personal-call.md)
- [Can I have multiple toll free or local numbers on the same account?](http://help.bettervoice.com/en/articles/465305-can-i-have-multiple-toll-free-or-local-numbers-on-the-same-account.md)
- [Who owns the numbers that are assigned to my account and can I port or transfer them?](http://help.bettervoice.com/en/articles/465298-who-owns-the-numbers-that-are-assigned-to-my-account-and-can-i-port-or-transfer-them.md)
- [Can I port/transfer my existing toll free or local number to your service? What is the fee?](http://help.bettervoice.com/en/articles/465274-can-i-port-transfer-my-existing-toll-free-or-local-number-to-your-service-what-is-the-fee.md)
- [Can I request a specific \(vanity\) phone number?](http://help.bettervoice.com/en/articles/465272-can-i-request-a-specific-vanity-phone-number.md)
- [What features are included with the service?](http://help.bettervoice.com/en/articles/465271-what-features-are-included-with-the-service.md)
- [Do I need special equipment to make this work?](http://help.bettervoice.com/en/articles/465264-do-i-need-special-equipment-to-make-this-work.md)
- [How long does it take to activate my number?](http://help.bettervoice.com/en/articles/465261-how-long-does-it-take-to-activate-my-number.md)
- [Do you offer service for International Callers?](http://help.bettervoice.com/en/articles/465260-do-you-offer-service-for-international-callers.md)
- [Can I switch to another plan after I sign up?](http://help.bettervoice.com/en/articles/465257-can-i-switch-to-another-plan-after-i-sign-up.md)
- [Does this service require a contract?](http://help.bettervoice.com/en/articles/465241-does-this-service-require-a-contract.md)
- [Can I use your service If I live in Canada?](http://help.bettervoice.com/en/articles/465192-can-i-use-your-service-if-i-live-in-canada.md)
- [What are my payment options?](http://help.bettervoice.com/en/articles/465175-what-are-my-payment-options.md)
- [How many lines and numbers can I purchase?](http://help.bettervoice.com/en/articles/464836-how-many-lines-and-numbers-can-i-purchase.md)
- [Is there a setup fee?](http://help.bettervoice.com/en/articles/464825-is-there-a-setup-fee.md)
- [Is there a free trial?](http://help.bettervoice.com/en/articles/464807-is-there-a-free-trial.md)
- [Does this online phone replace my office phone system?](http://help.bettervoice.com/en/articles/464793-does-this-online-phone-replace-my-office-phone-system.md)
- [What is the virtual mobile phone system and how can it help my business?](http://help.bettervoice.com/en/articles/464769-what-is-the-virtual-mobile-phone-system-and-how-can-it-help-my-business.md)
- [Can I import my existing contacts into my account?](http://help.bettervoice.com/en/articles/383932-can-i-import-my-existing-contacts-into-my-account.md)
- [Can I forward my existing office or business phones into my account?](http://help.bettervoice.com/en/articles/373166-can-i-forward-my-existing-office-or-business-phones-into-my-account.md)
- [Can I use this service for my entire team?](http://help.bettervoice.com/en/articles/373174-can-i-use-this-service-for-my-entire-team.md)

## Billing

- [Billing Overview](http://help.bettervoice.com/en/articles/373180-billing-overview.md): Common questions about your Billing, Invoices, & Payments.
- [How do I Add/Change my Credit Card?](http://help.bettervoice.com/en/articles/373253-how-do-i-add-change-my-credit-card.md): Learn how to add or update your credit card on your Dashboard.
- [Cancelling your Subscription](http://help.bettervoice.com/en/articles/373332-cancelling-your-subscription.md): Find out how to close your Account.

## Integrations

- [Integrating your account with FollowUpBoss](http://help.bettervoice.com/en/articles/383947-integrating-your-account-with-followupboss.md): Learn how to configure your account to sync calls, texts and voicemails with FollowUpBoss
- [Integrating your your account with CRMs or Databases](http://help.bettervoice.com/en/articles/383920-integrating-your-your-account-with-crms-or-databases.md): Discover how you can integrate your account with third party CRMs and Databases,